docs/advanced/help/troubleshooting/README.md

Troubleshooting

If you get an error, you can try these steps before checking the forum or contacting support.

1. Ensure that the time on your computer is correct. If the local time is more than 2 hours off, a connection might not be possible.
2. Check if you’re using a proxy, VPN, firewall, or a company network to connect. If yes, try connecting without these to see if it makes a difference.
3. Attempt the connection outside of corporate networks or similar setups.
4. Use your mobile device as a Wi-Fi hotspot for your desktop and try connecting through that.
5. Try to Log in from another device (& network).
6. If you are having graphical issues, try deleting the GPUCache folder under ~/.config/anytype.

For more specific issues:

How can I share StackGoroutines log if I'm stuck on login on mobile?

1. If a hang occurs at StartAccount, you can tap on Enter My Vault 5 times.
2. The Rpc.Debug.StackGoroutines command will return a log file.
3. You can share it using any convenient method.

What to do if my storage amount is not properly reflected in the app?

Navigate to Debug > Reconcile in the top menu bar, and restart the app.

What can I do if I don't get asked to choose my anyname after buying a membership?

Please either type anytype://main/membership in your browser or inside Anytype global search, and restart the app.