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GITBOOK-471: FAQ2

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Filip Bozicevic 2024-04-17 10:30:17 +00:00 • committed by gitbook-bot
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30
miscellaneous/general-faqs.md
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@ -10,8 +10,36 @@ We can guarantee that there are no network requests to our Anytype Network, but
<details>
<summary>Login issues on Linux</summary>
<summary>What to do if I'm asked to enter my recovery phrase each time on Linux?</summary>
Linux users may be asked for their Recovery Phrase each time they log in. To resolve this issue, please install a keychain. The most popular is [GNOME Keyring](https://wiki.gnome.org/action/show/Projects/GnomeKeyring?action=show\&redirect=GnomeKeyring). Additionally, ensure that you have met all the [dependencies](https://github.com/anyproto/anytype-ts#dependencies) beforehand.
</details>
<details>
<summary>How can I recover data after a suspected database corruption (Win 11)?</summary>
If you’re experiencing issues with Anytype, such as after a sudden power loss, and suspect database corruption, follow these step-by-step instructions to recover your data:
**Step 1**: Locate the Anytype Account Data
1. Open File Explorer: Press `Win + E` to open File Explorer.
2. Access the AppData Folder: In the address bar, type `%AppData%` and press `Enter`. This takes you to the `Roaming` folder inside `AppData`.
3. Navigate to Anytype Data Folder: Go to the Anytype folder by following this path:
4. `Anytype > data > <accountId>` or `Anytype > beta > data > <accountId>` in case you are on the Pre-release(beta) channel in anytype
5. Replace `<accountId>` with your specific account ID.
**Step 2:** Rename the Localstore Database
1. Find the Localstore Folder: Inside the Anytype data folder, look for a folder named `localstore`.
2. Rename the Localstore Folder: Right-click on the `localstore` folder and select `Rename`. Change the name to something like `localstore_backup`. This step ensures that Anytype will create a new localstore database when it runs next, while keeping your old data safe in the renamed folder.
**Step 3:** Restart Anytype
1. Launch Anytype: Open the Anytype application on your computer.
2. Check for Normal Operation: Anytype should now launch without issues. It will create a new localstore database automatically.
If after these steps Anytype still doesn’t launch, probably you have spacestore database corrupted. Please take a look at this instruction [A tool to fix the 'Anytype Helper Crashed' Issue 2](https://community.anytype.io/t/a-tool-to-fix-the-anytype-helper-crashed-issue/13653).
</details>

24
miscellaneous/troubleshooting.md
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@ -9,27 +9,3 @@ If you get an error, you can try these steps before checking the [forum](https:/
5. Try to Log in from another device (& network)
6. For iOS users, check if the sync status turns green. If not, attempt connecting from different networks.
7. If you are having graphical issues, try deleting the GPUCache folder under \~/.config/anytype.
### How to Recover Data After a Suspected Database Corruption (Win 11)
If you’re experiencing issues with Anytype, such as after a sudden power loss, and suspect database corruption, follow these step-by-step instructions to recover your data:
**Step 1**: Locate the Anytype Account Data
1. Open File Explorer: Press `Win + E` to open File Explorer.
2. Access the AppData Folder: In the address bar, type `%AppData%` and press `Enter`. This takes you to the `Roaming` folder inside `AppData`.
3. Navigate to Anytype Data Folder: Go to the Anytype folder by following this path:
4. `Anytype > data > <accountId>` or `Anytype > beta > data > <accountId>` in case you are on the Pre-release(beta) channel in anytype
5. Replace `<accountId>` with your specific account ID.
**Step 2:** Rename the Localstore Database
1. Find the Localstore Folder: Inside the Anytype data folder, look for a folder named `localstore`.
2. Rename the Localstore Folder: Right-click on the `localstore` folder and select `Rename`. Change the name to something like `localstore_backup`. This step ensures that Anytype will create a new localstore database when it runs next, while keeping your old data safe in the renamed folder.
**Step 3:** Restart Anytype
1. Launch Anytype: Open the Anytype application on your computer.
2. Check for Normal Operation: Anytype should now launch without issues. It will create a new localstore database automatically.
If after these steps Anytype still doesn’t launch, probably you have spacestore database corrupted. Please take a look at this instruction [A tool to fix the 'Anytype Helper Crashed' Issue 2](https://community.anytype.io/t/a-tool-to-fix-the-anytype-helper-crashed-issue/13653).