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GITBOOK-471: FAQ2

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Filip Bozicevic 2024-04-17 10:30:17 +00:00 • committed by gitbook-bot
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30
miscellaneous/general-faqs.md
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@ -10,8 +10,36 @@ We can guarantee that there are no network requests to our Anytype Network, but
<details> <details>
<summary>Login issues on Linux</summary> <summary>What to do if I'm asked to enter my recovery phrase each time on Linux?</summary>
Linux users may be asked for their Recovery Phrase each time they log in. To resolve this issue, please install a keychain. The most popular is [GNOME Keyring](https://wiki.gnome.org/action/show/Projects/GnomeKeyring?action=show\&redirect=GnomeKeyring). Additionally, ensure that you have met all the [dependencies](https://github.com/anyproto/anytype-ts#dependencies) beforehand. Linux users may be asked for their Recovery Phrase each time they log in. To resolve this issue, please install a keychain. The most popular is [GNOME Keyring](https://wiki.gnome.org/action/show/Projects/GnomeKeyring?action=show\&redirect=GnomeKeyring). Additionally, ensure that you have met all the [dependencies](https://github.com/anyproto/anytype-ts#dependencies) beforehand.
</details> </details>
<details>
<summary>How can I recover data after a suspected database corruption (Win 11)?</summary>
If you’re experiencing issues with Anytype, such as after a sudden power loss, and suspect database corruption, follow these step-by-step instructions to recover your data:
**Step 1**: Locate the Anytype Account Data
1. Open File Explorer: Press `Win + E` to open File Explorer.
2. Access the AppData Folder: In the address bar, type `%AppData%` and press `Enter`. This takes you to the `Roaming` folder inside `AppData`.
3. Navigate to Anytype Data Folder: Go to the Anytype folder by following this path:
4. `Anytype > data > <accountId>` or `Anytype > beta > data > <accountId>` in case you are on the Pre-release(beta) channel in anytype
5. Replace `<accountId>` with your specific account ID.
**Step 2:** Rename the Localstore Database
1. Find the Localstore Folder: Inside the Anytype data folder, look for a folder named `localstore`.
2. Rename the Localstore Folder: Right-click on the `localstore` folder and select `Rename`. Change the name to something like `localstore_backup`. This step ensures that Anytype will create a new localstore database when it runs next, while keeping your old data safe in the renamed folder.
**Step 3:** Restart Anytype
1. Launch Anytype: Open the Anytype application on your computer.
2. Check for Normal Operation: Anytype should now launch without issues. It will create a new localstore database automatically.
If after these steps Anytype still doesn’t launch, probably you have spacestore database corrupted. Please take a look at this instruction [A tool to fix the 'Anytype Helper Crashed' Issue 2](https://community.anytype.io/t/a-tool-to-fix-the-anytype-helper-crashed-issue/13653).
</details>

24
miscellaneous/troubleshooting.md
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@ -9,27 +9,3 @@ If you get an error, you can try these steps before checking the [forum](https:/
5. Try to Log in from another device (& network) 5. Try to Log in from another device (& network)
6. For iOS users, check if the sync status turns green. If not, attempt connecting from different networks. 6. For iOS users, check if the sync status turns green. If not, attempt connecting from different networks.
7. If you are having graphical issues, try deleting the GPUCache folder under \~/.config/anytype. 7. If you are having graphical issues, try deleting the GPUCache folder under \~/.config/anytype.
### How to Recover Data After a Suspected Database Corruption (Win 11)
If you’re experiencing issues with Anytype, such as after a sudden power loss, and suspect database corruption, follow these step-by-step instructions to recover your data:
**Step 1**: Locate the Anytype Account Data
1. Open File Explorer: Press `Win + E` to open File Explorer.
2. Access the AppData Folder: In the address bar, type `%AppData%` and press `Enter`. This takes you to the `Roaming` folder inside `AppData`.
3. Navigate to Anytype Data Folder: Go to the Anytype folder by following this path:
4. `Anytype > data > <accountId>` or `Anytype > beta > data > <accountId>` in case you are on the Pre-release(beta) channel in anytype
5. Replace `<accountId>` with your specific account ID.
**Step 2:** Rename the Localstore Database
1. Find the Localstore Folder: Inside the Anytype data folder, look for a folder named `localstore`.
2. Rename the Localstore Folder: Right-click on the `localstore` folder and select `Rename`. Change the name to something like `localstore_backup`. This step ensures that Anytype will create a new localstore database when it runs next, while keeping your old data safe in the renamed folder.
**Step 3:** Restart Anytype
1. Launch Anytype: Open the Anytype application on your computer.
2. Check for Normal Operation: Anytype should now launch without issues. It will create a new localstore database automatically.
If after these steps Anytype still doesn’t launch, probably you have spacestore database corrupted. Please take a look at this instruction [A tool to fix the 'Anytype Helper Crashed' Issue 2](https://community.anytype.io/t/a-tool-to-fix-the-anytype-helper-crashed-issue/13653).